All items are posted via Royal Mail Special Delivery which takes 1-2 days. You will receive a confirmation email notifying you of the dispatch and containing the tracking number.

All items are posted via Royal Mail International Tracked & Signed For service. There's a flat rate of £10 for this service. Please be aware, import duties are applicable on all good leaving the UK. All import duties and taxes are the responsibility of the buyer. This can vary depending on the country that the goods are sent to.

All items are posted via Royal Mail International Tracked & Signed For service. There's a flat rate of £15 for this service. Please be aware, import duties are applicable on all good leaving the UK. All import duties and taxes are the responsibility of the buyer. This can vary depending on the country that the goods are sent to. If your country isn't listed please get in touch to see if shipping to your country is possible.

We hope you love your Eilatan items but we understand if you change your mind. Please get in touch as soon as possible for us to facilitate this with you. Unfortunately due to hygiene reasons we can't accept returns for earrings. We also cannot accept returns on bespoke orders and items on sale.

Please read our product descriptions thoroughly before placing an order. If you have any specific questions regarding our items, please feel free to contact us. 

​All other jewellery can be returned within 14 days from the date your jewellery arrives. Please notify us of your request as soon as possible or this can become invalid. You will be responsible for the return delivery charges (and any import duties or taxes) and ensuring the item gets back to us safely, you will then be refunded the product costs and original shipping costs once we have received it. If returning an item from "The Hope Collection" we are unable to refund the cost of the charity donation. 

For returns to be valid, jewellery must be returned in the same condition it was sent out in, including all packaging.